by Jayne Heggen | Jul 27, 2018 | Blog, Change Management, Heggen Group
Service providers especially understand and implement dynamic pricing systems. Whether you’re coding a new app, designing a new website, or transforming an organizational structure, the service manages change and change is, by its very nature, dynamic. Dynamic pricing...
by Jayne Heggen | Jul 20, 2018 | Blog, Heggen Group, Leadership
Six Sigma, a codified improvement process, uses “voice of the customer” in business and information technology to describe the capture of client expectations, preferences, and dislikes. Without going into the various ways to collect that information—you can read books...
by Jayne Heggen | Jul 6, 2018 | Blog, Business Solutions, Heggen Group
No matter how crazy the market seems, with its trends and upsets and ever-changing technologies, entrepreneurs remain free to create and build their businesses. Of course, that freedom comes with legal and moral restrictions. We have many cautionary adages to remind...
by Jayne Heggen | Jun 30, 2018 | Blog, Client Relationship Turnaround, Heggen Group
Beyond Schmoozing Clients The old stereotypes of 3-martini lunches and WKRP’s sleazy salesman Herb Tarlek have given way to the science of customer relationship management (CRM). Perform a Google search and nearly 21 million results pop up to direct the businessperson...
by Jayne Heggen | Jun 29, 2018 | Blog, Business Process, Heggen Group
Recent announcements by Starbucks that they will be closing 150 poorly performing stores reminds business owners that managed growth means staying ahead of competition, catering to your market’s preferences, and not poaching customers from your other locations. Most...
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