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Commonly Asked Business Operations and Transition Management Questions:

What is an operations transition plan?
In the simplest terms, an operations transition plan is the operational component of an organization’s strategic change initiative.  Implementing strategic growth always requires a change in some if not all operational functions. Operational functions are your organization’s systems and processes.


How does it work with strategic change management?
The operations transition plan is a critical component of a strategic change management roadmap.  It addresses the complex systems, processes, and people-side variables that will change as the organization moves from today’s way of working to tomorrow’s.  It provides details beyond strategic change management.  It outlines the operating elements, things that must change as part of this new beginning, and what it’s going to require to get there. 


Why is it important to have an operations transition plan (roadmap)?
First, it gives the organization insight into the real problems the change strategy is addressing.   It provides people with a part to play, bringing firsthand knowledge to resolve the problem and ancillary issues that are often overlooked.   It creates a framework for accountability and measurability.  It helps guide the organization quickly into its new beginning, tomorrow’s way of working,  without the drama and chaos usually accompanying complex organizational change.
What is the difference between an operations transition plan and a change management plan?
Having an operations transition plan is a key component to a successful strategic change plan.  It provides is the detail necessary to realize the change management plan.  The operations transition plan approach does differ from change management.  First, it addresses change on a daily work level rather than at a collective management level.  Second, it is oriented to the process and not just the outcome.  A third difference is that it is less evident in the final outcome since it is a temporary process specific to implementing the change strategy. 
What does the operations transition process look like?
What is the impact on external clients?
Implementing an operations transition roadmap does cause disruption.  Any strategic change initiative will cause disruption.  The difference, when a transition roadmap is created, clients are included at the daily work level.  The level where most disruption occurs.  Including clients in roadmap development and creating clear communications around the changes, how they will take place, and when dramatically minimizes negative client impact.  The positives always out-weights the negatives. The transition process increases the efficiency of work processes.  It results in more scalable systems.  It frees up resources for innovation.  It reinforces more open communications.  All of which makes for more satisfied clients.
What is the impact on internal client relations?
Operations transition plans are immensely reassuring to most people, not just because they contain information about the change, but because they exist. The existence of the plan, the roadmap sends a message: somebody is looking after us, taking our needs seriously, and watching out so we don’t get lost along the way.  The roadmap gives people two parts to play.  First, they see the role and their relationship to others in the new scheme of things.  And second, they have a role in dealing effectively with the transition process itself.  This is particularly important for people who have lost some significant part that they played in the old order of things.