by Jayne Heggen | Nov 24, 2016 | All Things Process, Blog, Heggen Group
Long before Christ, Marcus Tullius Cicero said, “Gratitude is not only the greatest of virtues, but the parent of all the others.” Like many things in life and work, gratitude arises from a process and proceeds according to a process, even though we may be unaware of...
by Jayne Heggen | Nov 20, 2016 | All Things Process, Blog, Heggen Group
The challenge features in Norman Rockwell paintings, sitcom TV, and movies: delivery of a holiday dinner with all the fixings. What the media doesn’t show in those picture-perfect displays of domestic prowess is the detailed planning that these home cooks use. (Note...
by Jayne Heggen | Nov 16, 2016 | Blog, Client Relationship Turnaround, Heggen Group
The old stereotypes of 3-martini lunches and WKRP’s sleazy salesman Herb Tarlek have given way to the science of customer relationship management (CRM). Perform a Google search and nearly 21 million results pop up to direct the businessperson to books, articles,...
by Jayne Heggen | Nov 4, 2016 | Blog, Business Process, Heggen Group
The key to getting anything done within budget is effective time management. In order to master time management, the savvy project manager must understand these crucial aspects of the project: What tasks must be completed to deliver the project. Who will perform each...
by Jayne Heggen | Oct 26, 2016 | Blog, Financial Compliance, Heggen Group
You all have been there. A project comes along. It has a familiar scope of work. You accept the terms, complete the work, deliver it, and then realize that…wow…you made no profit. If fact, you lost money. What went wrong? The easy answer is to blame staff...
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