by Jayne Heggen | Mar 2, 2018 | Blog, Client Relationship Turnaround, Heggen Group
Business and technology have designed automated systems for customer relationship management, usually known by its acronym CRM. The problem with data-driven, computerized CRM is that it lacks the human touch. It focuses on quantity more than quality. When you get...
by Jayne Heggen | Feb 23, 2018 | Blog, Business Process, Heggen Group
Every business encounters clients who waste the valuable time and resources of its staff. Myriad experts point to the various signs that identify such clients, signs which serve as alerts to fire that client. These signs range from disrespect to displeasure to the...
by Jayne Heggen | Feb 9, 2018 | Blog, Heggen Group, Leadership
Search on Google for “manage time, not effort” and a second later the ubiquitous search engine will yield about 607,000,000 results. If you want to waste a lot of time, start reading the content behind those links. Most of us, however, have neither that kind of time...
by Jayne Heggen | Feb 2, 2018 | Blog, Heggen Group, Planning Goals
Especially pertinent for larger companies divided into departments and spread across multiple branch offices, executives must find ways to align employees so all are working toward the same objectives. This calls for strategies that transcend departmental goals and...
by Jayne Heggen | Jan 21, 2018 | Blog, Business Systems Assessment, Heggen Group
Like spirituality, we know quality when we see it, even if we can’t give it an objective definition. Quality, by its very nature, is subjective. After the wholesale application of built-in obsolescence in the 1950s, 1960s, and 1970s failed to compete with foreign...
by Jayne Heggen | Jan 19, 2018 | Blog, Heggen Group, Leadership
In some ways, sculling team serves as a metaphor for business. The image of teamwork with all people rowing in rhythm and in the same direction applies to business strategy. In order for everyone on your staff to push and pull in the same direction to take the...
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