by Jayne Heggen | Sep 19, 2017 | Blog, Business Process, Heggen Group
The objective of every business, besides making a healthy profit, is growth. Almost every business owner or executive entertains ambitions of world domination, admitted or not. Some leaders find themselves positions for beautiful serendipity: the world discovers their...
by Jayne Heggen | Sep 13, 2017 | Blog, Business Process, Heggen Group
Alice laughed: “There’s no use trying,” she said; “one can’t believe impossible things.” “I daresay you haven’t had much practice,” said the Queen. “When I was younger, I always did it for half an hour a day....
by Jayne Heggen | Sep 5, 2017 | Blog, Business Process, Heggen Group
You’ve got the big picture. You know the desired outcome, you’ve identified who will be involved in the process, and you’ve mapped out a feasible timeline. The team quivers in readiness: Ready, set, go! But there’s no “go,” because you haven’t provided the guidance...
by Jayne Heggen | Aug 28, 2017 | Blog, Business Process, Heggen Group
Albert Einstein is credited with saying,“In theory, theory and practice are the same. In practice, they are not.” Yogi Berra agreed. Einstein is also credited with saying, “Information is not knowledge. The only source of knowledge is experience.” Here’s another:...
by Jayne Heggen | Aug 15, 2017 | Blog, Enterprise Transformation, Heggen Group
Although prototyping has manufacturing connotations associated with product development, it applies to business processes. Business analysts who subscribe to the BABOK can impress their colleagues with knowledge of 34 techniques to “identify, describe, and validate...
by Jayne Heggen | Aug 8, 2017 | Blog, Enterprise Transformation, Heggen Group
Any company with employees and customers must serve two customers: the internal audience of staff who provide the services and produce the products sold by the business and the external customers who purchase the products and/or services from the business. All too...
Recent Comments