by Jayne Heggen | Mar 2, 2018 | Blog, Client Relationship Turnaround, Heggen Group
Business and technology have designed automated systems for customer relationship management, usually known by its acronym CRM. The problem with data-driven, computerized CRM is that it lacks the human touch. It focuses on quantity more than quality. When you get...
by Jayne Heggen | Feb 23, 2018 | Blog, Business Process, Heggen Group
Every business encounters clients who waste the valuable time and resources of its staff. Myriad experts point to the various signs that identify such clients, signs which serve as alerts to fire that client. These signs range from disrespect to displeasure to the...
by Jayne Heggen | Feb 16, 2018 | Client Relationship Turnaround
When a professional goes freelance, starts up a consultant firm, or otherwise goes into business for himself, many succumb to hunger. They hunger for clients–any clients–to generate income that will sustain this adventurous and exciting new career. That...
by Jayne Heggen | Feb 9, 2018 | Blog, Heggen Group, Leadership
Search on Google for “manage time, not effort” and a second later the ubiquitous search engine will yield about 607,000,000 results. If you want to waste a lot of time, start reading the content behind those links. Most of us, however, have neither that kind of time...
by Jayne Heggen | Feb 2, 2018 | Blog, Heggen Group, Planning Goals
Especially pertinent for larger companies divided into departments and spread across multiple branch offices, executives must find ways to align employees so all are working toward the same objectives. This calls for strategies that transcend departmental goals and...
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