Clarity of Communication

Clarity of Communication

As a consultant called upon to resolve problems arising from confusion, disorder, and ignorance, I can state without equivocation that clarity is the one quality required at every level of business operation and which must be incorporated into everything the business...
3 Essential Considerations

3 Essential Considerations

Every business depends upon three things before money comes under consideration: who’s doing the work (employees), those for whom you’re doing the work (clients), and capacity to deliver the work your clients hire you to do (capabilities). The Heggen Group helps...

Holiday Crunch Time

Ever wonder what happened to the blissful joy during this time of year? Most likely it has been lost in the hustle and bustle of making your bottom line. During the holiday season there is not only buying for the family and friends but also making the sales goals and...

Client Integration Must Build Trust

You just landed a new client! After the celebration, the work resumes, switching from sales to service. Bringing a new client onboard changes the dynamics of your staff because new clients bring their legacy processes with them and those can either improve or derail...