by Jayne Heggen | Aug 3, 2018 | Blog, Heggen Group, Leadership
You just landed a new client! After the celebration, the work resumes, switching from sales to service. Bringing a new client onboard changes the dynamics of your staff because new clients bring their legacy processes with them and those can either improve or derail...
by Jayne Heggen | Jul 20, 2018 | Blog, Heggen Group, Leadership
Six Sigma, a codified improvement process, uses “voice of the customer” in business and information technology to describe the capture of client expectations, preferences, and dislikes. Without going into the various ways to collect that information—you can read books...
by Jayne Heggen | Jun 8, 2018 | Blog, Heggen Group, Leadership
Part of every company’s marketing literature and proposal for service involves a value proposition, the statement describing why a potential customer should shell out the big bucks for the service or product being sold. That value proposition must convince the...
by Jayne Heggen | Apr 6, 2018 | Blog, Heggen Group, Leadership
The concept of workforce management follows the precept of three “rights”—the right people, the right place, the right time. Conventional wisdom states that having the right people with the right skills assigned to the right tasks at the right time makes for workplace...
by Jayne Heggen | Mar 23, 2018 | Blog, Heggen Group, Leadership
Throughout history housekeepers welcomed the arrival of winter’s end by throwing open the windows and scrubbing away the detritus of daily life. Business could learn a lot from those hardworking domestic goddesses. The ritual of spring cleaning begins with...
by Jayne Heggen | Feb 9, 2018 | Blog, Heggen Group, Leadership
Search on Google for “manage time, not effort” and a second later the ubiquitous search engine will yield about 607,000,000 results. If you want to waste a lot of time, start reading the content behind those links. Most of us, however, have neither that kind of time...
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