by Jayne Heggen | Feb 28, 2017 | Blog, Client Relationship Turnaround, Heggen Group
Congratulations! You just landed a new client. After celebrating the win, the real work begins and it usually begins with a kickoff meeting. The kickoff meeting sets the tone for the relationship. Go in with an attitude that whatever the client wants, regardless of...
by Jayne Heggen | Nov 16, 2016 | Blog, Client Relationship Turnaround, Heggen Group
The old stereotypes of 3-martini lunches and WKRP’s sleazy salesman Herb Tarlek have given way to the science of customer relationship management (CRM). Perform a Google search and nearly 21 million results pop up to direct the businessperson to books, articles,...
Recent Comments