by Jayne Heggen | May 9, 2017 | Blog, Client Relationship Turnaround, Heggen Group
It happens to every business: you take on a new customer and the anticipated happy experience turns into a nightmare that stresses your staff, demands many more hours of work than expected, results in a financial loss, and leaves bad taste in your mouth. Unreasonable...
by Jayne Heggen | Apr 4, 2017 | Blog, Client Relationship Turnaround, Heggen Group
Business growth and success depend on happy clients, which means knowing what your clients want–and don’t want. The knowledge often comes about through trial and error, which can get expensive and result in unhappy clients who then spread their dissatisfaction...
by Jayne Heggen | Mar 27, 2017 | Blog, Client Relationship Turnaround, Heggen Group
Every organization—corporate, nonprofit, religious, recreational, etc.—no matter how large or small, will have problems with clients, vendors, and staff at some point. The trick of every organization is to anticipate and preempt problems to the greatest extent...
by Jayne Heggen | Mar 20, 2017 | Blog, Client Relationship Turnaround, Heggen Group
Look up “under promise” and “over deliver” in any online search engine and you’ll come up with conflicting results. Some business experts advocate for this business strategy, others caution against it: Inc.magazine advises abandoning the “underpromise and overdeliver”...
by Jayne Heggen | Mar 14, 2017 | Blog, Client Relationship Turnaround, Heggen Group
Thanks to big box stores and a pervasive “not my job” attitude, today’s expectations for customer service set a low standard and still clients aren’t happy. Whether you’re selling a product or service directly to the public or a product or service to another business...
by Jayne Heggen | Mar 7, 2017 | Blog, Client Relationship Turnaround, Heggen Group
The Golden Rule is alive and well in business today, despite increasing opportunities afforded by modern technology to lie, cheat, and steal. With constant exhortations to verify references and perform background checks, it’s become even more important than ever to...
Recent Comments