by Jayne Heggen | Mar 12, 2019 | Blog, Business Systems Assessment, Heggen Group
Like many of us, I walk in and out of my home many times each day. Today I noticed the area around the front door knob was dirty from hand prints. Wow! How did I miss this and how long has it needed cleaning? I grabbed the spray cleaner and wiped the door down (top to...
by Jayne Heggen | Jun 1, 2018 | Blog, Business Systems Assessment, Heggen Group
Like that wisecracking Bugs Bunny, you didn’t take that left turn at Albuquerque and now you’re off-track. Or perhaps you did follow the plan and it didn’t lead to the desired destination. When driving, you let the GPS reconfigure the route to make sure you arrive at...
by Jayne Heggen | Mar 30, 2018 | Blog, Business Systems Assessment, Heggen Group
You’ve observed, analyzed, and identified the things that waste time in your business. You know what must stay and what should go. Now comes the hard part: execution. The annual spring cleaning tasks oftentimes focus on the physical, but the ritual provides an...
by Jayne Heggen | Jan 21, 2018 | Blog, Business Systems Assessment, Heggen Group
Like spirituality, we know quality when we see it, even if we can’t give it an objective definition. Quality, by its very nature, is subjective. After the wholesale application of built-in obsolescence in the 1950s, 1960s, and 1970s failed to compete with foreign...
by Jayne Heggen | Nov 14, 2017 | Business Systems Assessment
Well developed processes guide activity. However, many people find that processes instead hinder activity, a common and consistent enough occurrence that the very word process makes people wince with fear or distaste. To reverse the negative perception of process as a...
by Jayne Heggen | Oct 19, 2016 | Blog, Business Systems Assessment, Heggen Group, Resources Business Processes 1
One problem I am called upon to fix is when a company regularly suffers from project delivery costs that are three times the estimated price quoted. First, I have to figure out what happened. Common scenarios are: Project costs are underestimated and resources are...
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