by Jayne Heggen | Aug 15, 2017 | Blog, Enterprise Transformation, Heggen Group
Although prototyping has manufacturing connotations associated with product development, it applies to business processes. Business analysts who subscribe to the BABOK can impress their colleagues with knowledge of 34 techniques to “identify, describe, and validate...
by Jayne Heggen | Aug 8, 2017 | Blog, Enterprise Transformation, Heggen Group
Any company with employees and customers must serve two customers: the internal audience of staff who provide the services and produce the products sold by the business and the external customers who purchase the products and/or services from the business. All too...
by Jayne Heggen | Aug 1, 2017 | Blog, Heggen Group, Planning Goals
Every January, the new year begins with goals and good intentions. Every new project, new initiative, new endeavor begins with envisioned outcomes and more good intentions. Life and business don’t necessarily cooperate; therefore, we make adjustments to our goals,...
by Jayne Heggen | Jul 18, 2017 | Blog, Heggen Group, Leadership
The buck stops here. As a decision maker, every choice you make concerning the business affects the business, its employees, and even its clients. Many of those consequences may be minor, such as changing the brand of copy paper used in the office. Other decisions...
by Jayne Heggen | Jul 11, 2017 | Blog, Heggen Group, Leadership
Every successful author/writer learns this key concept that C-suite executives would do well to apply to their everyday business interactions: show, don’t tell. Applied to business interaction and management, the concept doesn’t refer to using active verbs whenever...
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